Customer Service

Shipping & Delivery

We are an online, mail order, company.  We are based in the United States.  We do not have a physical store location.  All of our deliveries are via United States Postal Service (USPS).   We do ship to selected countries outside of the USA but we do not guarantee delivery once it leaves the USA since we do not have control on delivery services or customs outside of the USA.  Damage is unlikely; but in any case, please check your order upon delivery and accept your purchase ONLY if the goods arrive in good condition. If the goods are damaged, contact us immediately at geekandtrendystore@gmail.com or info@geekandtrendy.com. We will resolve any problems regarding defective, damaged or incomplete shipments.

Privacy & Security

GeekandTrendy.com is a safe and friendly website. Each purchase you make is protected. We use the latest encryption technology to keep your personal information safe. Your credit card and billing information cannot be read as it travels to third party, PAYPAL, ordering system.

The following are information that we may need from you:

When you order, we need to know your name, email address, mailing address, credit card number, and credit card expiration date. This allows us to process and fulfill your order and to notify you of your order status.

When you sign up for services like promotion newsletter or email made available by us through our site, we need only an email address — which we use to send the information you requested.

Return

You may return new, unopened, unused items sold and fulfilled by GeekandTrendy.com within 7 days of delivery for a full refund except for any shipping charges and a 10% restocking fee. This return policy exclude any items on discount due to flaws and imperfections.  Those items are sold as is and cannot be return for a refund.  Items should be returned in their original product packaging. Please email us at geekandtrendystore@gmail.com or info@geekandtrendy.com so we can guide you through the process.

Refund Processing

We will request a refund to your credit card/bank account after we receive and process your return. This time period includes: 5 to 10 business days for us to receive your return package, 3 to 5 business days for us to process your return, and the time it takes your bank to process our refund request.

We will notify you via email of your refund once we have received and processed the returned item. If the refund do not appear in your account within 4 weeks from the day you sent your return, please email us at geekandtrendystore@gmail.com or info@geekandtrendy.com for help.

How Refund Are Issue

If you paid by credit card, your refund will go to that same credit card after your return is processed 3-5 business days.  Refund will be made through our PayPal account.

If you paid by bank account, your refund will go to that same bank account after your return is processed up to 10 business days.  Refund will be made through our PayPal account.

Exchange

If you are not satisfied with your geekandtrendy.com purchase due to damage or defective reason, promptly request for a replacement. To do this, please email us within 7 business days of when you received the shipment at geekandtrendystore@gmail.com or info@geekandtrendy.com to notify us of the damage. Make sure to keep original boxes and packing materials until told otherwise. Please make sure to email geekandtrendystore@gmail.com or info@geekandtrendy.com pictures of the damaged item and the original box and packing material that it was shipped in. Once we receive the exchange request and damage pictures, we will contact you either by email to give further instruction.  Please note that this policy exclude items that are sold at a discount due to flaws and imperfections.  Those items cannot be exchange or refunded.  They are sold as is.

Missing Order

We do not accept claims for missing orders, 30 days after you placed your order. If you have not received your order within 10 to 20 working days, please contact us immediately to check on the status of your order. Standard Shipments arrive in about 7-10 working days. Media mail takes between 10-20 working days. We do not Guarantee any shipments made to PO Box addresses.  We do not guaranteed delivery outside of the USA. If you believe that delivery is severely overdue, please send us an email at geekandtrendystore@gmail.com or info@geekandtrendy.com and we will take appropriate action. Please include your name, email address, telephone number, shipping address and the Order Number.

Ordering

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our online store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.

Pricing & Promotions

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.